Why we built warranty infrastructure this way

Most brands that ship a physical product make a coverage promise, and almost none of them have software for keeping it. A form collects the registration, a spreadsheet holds it, an inbox absorbs the claims — and the honest answer to "who's covered right now?" is somebody's best guess.

Where the software on offer breaks down

At one end, registration forms that can't process a claim. At the other, enterprise suites sold through discovery calls, built for dealer networks and warranty departments. In between — where most brands actually live — nothing built for the shape of the problem.

So we built the thing in between, and we built it as infrastructure rather than as a form: one warranty record, reachable from a portal your customers use, a dashboard your team runs, and an API your engineers can build against.

Coverage has to resolve against something real

A coverage rule that can't check a real order is a policy nobody can enforce. Registrations bind to the upstream platform's own line-item identifier — never a synthetic one an integration invented — because a vendor swap that re-mints IDs would otherwise orphan every warranty behind it, silently.

A warranty record that can't survive a platform migration was never really a record.

What that buys, in practice

• A customer registers once and the coverage window is derived from the actual purchase date, not a form field they typed by hand.
• A claim arrives already carrying the order, the product, and the rule that covers it — not a fresh investigation every time.
• Structured claims data becomes a defect signal instead of a support-ticket archive nobody reads.

AI does the triage and the first-pass assessment; your team keeps the judgment. We charge a flat monthly price, never a share of your sales, and your data exports whenever you like.