Your product sells through five channels. Your warranty record shouldn’t depend on one.
Connect NetSuite, SAP, or Dynamics directly, or push orders and products from any system to one endpoint. Coverage resolves against them for the life of the product — however the sale happened, and whoever made it.
We didn’t build an ERP puller. On purpose, and we’ll defend it.
Real ERP integrations get built by the team that owns the ERP — on their schedule, through their security review. Not by a vendor reaching into your SAP instance. So POST /v1/orders and POST /v1/products take your data at whatever cadence you already run, with idempotency keys so a replayed batch doesn’t duplicate anything. And if you’d rather not build even that, there are free connectors for NetSuite, SAP S/4HANA Cloud, SAP Business One, and Dynamics 365 Finance & Operations. They’re included, not a line on an invoice, and so is help getting one running.
- NetSuite
- SAP
- Dynamics 365
Coverage anchored to your own line-item identifier
The one that will still mean the same thing in eight years, not a connector’s synthetic ID.
Defect assessment and inspection findings on every claim
On taxonomies you define, with pattern detection across them.
An immutable audit trail
On every claim, registration, and AI decision.
You honor the warranty. The retailer keeps the customer. Odd arrangement.
Sell through a retailer and you get a purchase order, not a customer. You still take the warranty call, still fund the replacement, still absorb the one-star review — for someone whose name you have never seen. Registration is the one routine moment that reverses it: the owner comes to you directly, because they want the coverage, and they bring the data no retailer will ever hand over. Who they are. Which unit they own. When they bought it.
- A first-party list of confirmed product owners, by SKU and purchase date.
- A direct channel for expiry reminders, recall notices, replacement parts, and your next launch.
- Recall reach that reaches. When defect intelligence flags a batch, you can contact the specific owners of it.
The part that makes it work
No order number. Your customer bought from a retailer, so we don’t ask them for something only the retailer has. A serial number and a photo of the receipt, and they’re covered.
Warranty is a P&L line now. Somebody upstairs has noticed.
McKinsey put automotive warranty costs at roughly $58 billion globally in 2024 — about 2.2% of industry sales, and above 4% of revenue for some manufacturers, which is R&D territory. The benchmarked spread between top and bottom quartile is 0.8% versus 4.0% of revenue. That gap is rarely the product. It’s whether claim data is structured enough to act on before the pattern becomes a recall.
Run it against your own claim history.
14 days, no card. Push a batch of historical orders and see what the defect data says about your own products. It’s usually the part nobody wants to hear and everybody needed.