Warranty ops, engineering, product.
Notes on running warranty operations, what we learn from claims and coverage data, and how we build warrantini. No bylines, no ghostwriters.
engineering
Reading claims data as a defect signal
A pile of claims is a support queue. Structured consistently, the same data is a defect signal — the difference is what you record on the way in.
productWhat the coverage engine actually resolves against
A coverage rule is only as good as the order data behind it. Why the upstream line-item ID has to survive every connector swap.
companyWhy we built warranty infrastructure this way
Most brands run warranty on a PDF form, a spreadsheet, and a support inbox. We started from what a system of record actually needs to do.
Looking for what shipped rather than why? See the changelog.