September 2026

ImprovedFor merchants · customers

Accessibility across the dashboard and portal

Lists work from the keyboard, focus is always visible, every form field has a name a screen reader can announce, and errors say what went wrong.

ImprovedFor developers

Tables in the help and developer guides

Reference material that reads best as a grid, like field lists, now appears as a real table in the guides and on the blog.

ImprovedFor merchants

A replacement that fails now says so, with a retry

If issuing a replacement fails after a claim is approved, the claim now shows it and offers Retry, instead of looking like it went through.

ImprovedFor merchants

Each dashboard chart leads with its takeaway

Every chart now carries one plain sentence under its title, such as how claims compare with the previous 30 days.

ImprovedFor customers

The portal tells customers when a session ends

When a customer's sign-in expires, the portal signs them out, says why, and brings them back to where they were once they sign in again.

ImprovedFor merchants

Clearer errors and empty states in the dashboard

When a list fails to load, the dashboard now says so and offers a retry, instead of looking empty. Each list's empty state says what goes there.

ImprovedFor merchants

A loading bar while dashboard pages open

A thin bar along the top of the dashboard now shows when the next page is on its way, so a click never looks like it did nothing.

ImprovedFor merchants

Large Shopify order histories import in the background

Importing your Shopify order history now runs in the background in batches, so a big store's history doesn't hold up setup.

August 2026

Want the story behind what shipped, not just the log? Read the blog. Or follow along by RSS.