Get your product and order data in
warrantini needs your products and orders. Connect a storefront if you have one; if you don't, there are other ways to get the data in. About five minutes.
warrantini needs two things: your products and your orders. Everything else is built on top of them.
How this data gets in depends on whether you have an online storefront connected, and which platform it's on.
Why warrantini needs this data
A warranty claim is about a specific unit a specific person bought on a specific date. Without an order to check against, a customer has to enter their purchase details by hand and you have to take their word for it.
With product and order data in place, a customer looks up their purchase, coverage is calculated from the real purchase or fulfillment date, and nothing is entered by hand.
We only read your orders and products. We don't write anything back to your store, and we don't touch customer payment details.
If you have a connected storefront
Two platforms connect directly today: Shopify and BigCommerce.
Shopify
Go to Connections in the sidebar, or use the Connect step of the setup wizard.
Enter your store's subdomain — the part before .myshopify.com. If your admin URL is admin.shopify.com/store/northwood-gear, your subdomain is northwood-gear.
You'll be sent to Shopify to approve the connection. Approve it, and the sync starts running.
BigCommerce
Go to Connections in the sidebar and choose BigCommerce. Connecting requires two values from your BigCommerce store's own settings: a store hash and an account UUID. In BigCommerce, go to Settings → API → Create API Account and create a temporary API account with read-only access, then use its credentials to look up your account UUID (BigCommerce doesn't display it directly). Enter your store hash and account UUID when prompted, and the sync starts once it's approved.
What happens after connecting
The first sync brings in your product catalogue and full order history, not just recent months. How long it takes depends on how much history you have — minutes for a small catalogue, longer for a large one.
After that, new orders arrive automatically as they're placed. Refunds and cancellations come through too — a refunded order voids the coverage attached to it.
Anything else
Shopify and BigCommerce are the two connectors that exist today. If you're on another platform and want a direct connection built, talk to us — this is a conversation, not a self-serve picker, and it doesn't cost anything.
If you don't have a connected storefront
This applies if you sell through distributors or other retail channels, or just haven't connected a storefront yet. There are two ways to get data in.
Manual order entry
For occasional orders, an admin can enter one manually: go to Orders → Add Order and build the order by picking existing catalogue products one at a time.
This works well for occasional orders. It isn't a volume solution — each order is entered by hand, one at a time.
A direct data feed
If you have a technical team or an integrator, they can send your sales data to us directly on an ongoing basis. Ask us and we'll work out the details with them.
Individual customers without an order on file
A customer can also register without a matching order, by attesting to their purchase. Those registrations arrive as pending review rather than active, and a person on your team decides whether to accept them. See Brand and publish your portal for how to turn this on.
You can come back to this
If you're not ready to connect anything yet, skip it. You can write your coverage rules, set up your portal, and see how the whole thing looks before your product and order data is in.
What won't work until then: customers can't look up their orders, so nobody can register a product or file a claim through order lookup. Everything you've built starts working as soon as the data is in.
Checking it worked
Go to Products and look for something you recognize. Then go to Orders and find a recent one. If your newest few orders are there and a product you sell is there, it worked.
If the sync finished but the numbers look wrong — a product line missing, orders stopping at a certain date — tell us what you're seeing rather than troubleshooting alone.