Customer Portal

What the Portal Is

The customer portal is the site where a shopper manages their own warranty coverage without contacting the merchant directly. It's hosted at portal.warrantini.com/{tenant-slug} — one URL per merchant, using the merchant's tenant slug in the path.

Custom domains are not supported. Every merchant's portal lives under portal.warrantini.com/{tenant-slug}.

What Customers Can Do

• Look up an order — using the order number and the email address used to place it.
• Register a product — creates a registration, a coverage record for a specific unit.
• View coverage — term, expiry date, and any policy document attached to their coverage.
• File a claim — submit photos and a description, then track the claim's status without emailing anyone.

Order Lookup

A customer finds their order by entering the order number and the email address used to place it. If the order isn't found — for example, it was bought through a retailer, or before the merchant connected their store — the customer can still register through self-attested registration, if the merchant has turned that on. See Registrations.

Registering a Product

Registering a product creates a registration: a coverage record tied to one customer, one unit, and the coverage rule that applies to it. The portal's registration form has no general required/optional field configuration — the only per-product toggle a merchant controls is whether a serial number is required.

Viewing Coverage

Once registered, a customer can see their coverage term, its expiry date, and the policy document attached to the rule that covers their product, if one exists.

Filing and Tracking a Claim

A customer files a claim against their registration, attaching photos. From that point they can track the claim's status directly in the portal — approvals, status changes, and requests for more information all appear there, and are also sent by email. See Claims.

Branding

Merchants control the portal's appearance and copy at Settings → Portal → Portal Branding:

• Brand name — the name shown to customers throughout the portal.
• Logo — shown in the portal header.
• Primary colour — the portal's accent colour.
• Corner-radius preset — how rounded UI elements appear.
• Font preset — the typeface used across the portal.
• Header-accent toggle — turns a colour accent in the header on or off.
• Support email — where customers are directed for help beyond what the portal handles.
• Welcome headline — the heading shown on the portal's landing view.
• Hero image — the image shown alongside the welcome headline.
• Landing copy — the body text on the portal's landing view.
• Welcome copy — text shown to a customer after they sign in.
• Contact phone and email — contact details shown to customers in the portal.

See also: Registrations for how self-attested registration works when an order can't be found.