Emails & Notifications
Claim and registration lifecycles trigger automatic customer-facing emails, each editable from Settings. Internal notifications are not yet wired up.
A claim or registration's lifecycle triggers these emails automatically:
- Order / registration confirmation
- Claim submitted
- Claim status changed
- Claim escalated
- Claim update
- Return shipping instructions
- Return received confirmation
- Registration expiring (reminder)
- Registration expired
Each template's body text can be edited at Settings → Emails. Every template has a Reset to default option if an edit needs to be undone.
Settings → Advanced has a separate Notifications section with checkboxes for internal team alert preferences — for example, being notified when a claim is submitted or a webhook endpoint goes unhealthy.
These checkboxes aren't functional yet — there's no backend wired up behind them today. Treat this section as a preview of what's coming, not a working setting.
There's no merchant-configurable sending domain. All of these emails send from a fixed platform address rather than the merchant's own domain — there's no DKIM/SPF setup to manage.
There's no separate aging or SLA alert email sent to the merchant's team when a claim sits too long. The closest equivalent is the escalation mechanism described in Set up your claims workflow (/docs/claims-workflow).