Connections

What Connections does

The Connections screen (Dashboard → Connections) is where storefront platforms sync their orders and products into warrantini automatically. Once connected, new orders and their line items flow in on their own, along with product catalog data, so registrations and claims can be built against real order history.

Platforms that connect directly today

Two platforms sync automatically:

• Shopify — connects via direct OAuth and syncs orders and products in real time.
• BigCommerce — connects with a one-time setup: the merchant creates a temporary read-only API account in their own BigCommerce settings, then supplies a store hash and account UUID (BigCommerce doesn't display the UUID directly, so the setup steps walk through a one-time call that returns it). After that, orders and products sync on a schedule rather than instantly.

Step-by-step setup for either platform is covered in the Setup guide: see Get your product and order data in (/docs/connect-your-store). This page describes what the feature does day to day, not how to set it up.

Any other platform

For a platform outside Shopify and BigCommerce, a direct connection is something our team sets up on request — it's a conversation, not a self-serve picker. There's no in-product waitlist or request button, and no other platform should be treated as available today.

Without a connected storefront

Two ways to get order data in without a live platform connection:

• Add orders by hand — an admin can add individual orders from Orders → Add Order, picking existing catalog products one at a time. Fine for occasional orders; not a volume solution.
• Ask us to connect your technical team — for an ongoing feed of sales data without a supported platform connector, your technical team can be connected to feed orders in on an ongoing basis.

Multiple storefronts

Connecting more than one storefront to a single account is not supported today.

Refunds and cancellations

When an order is refunded or canceled on the connected platform, that syncs back automatically and voids any registration tied to the order.